Frequently Asked Questions
Everything you need to know about purchasing virtual numbers, receiving OTP codes, and managing your balance.
Getting Started & Numbers
A virtual phone number is a real cloud-hosted mobile number that can receive SMS text messages. When you choose a country and service on our platform, you receive a temporary virtual number. Enter this number into the service (like WhatsApp, Telegram, or Google) and your SMS verification code appears in your panel dashboard within seconds.
We route exclusively through real physical mobile operator SIM cards (non-VoIP). Because services actively block VoIP numbers, real SIM routes guarantee the highest verification success rate across all online platforms.
We provide virtual numbers from over 180 countries including the United States, United Kingdom, Canada, Germany, France, Netherlands, Australia, India, Pakistan, Brazil, Indonesia, and many more.
SMS Verification & Delivery
Activation numbers remain active for 15 to 20 minutes depending on the country and provider. This is more than enough time to request and receive your SMS verification code.
If the SMS code does not arrive within the timeout window, or if you choose to cancel the order manually, your balance is automatically and instantly refunded in full. You only pay for SMS codes that are successfully delivered.
Yes, within the active time window (15-20 minutes), you can receive additional SMS verification messages from the same service at no extra cost.
Payments & Balance
We accept a wide range of secure payment gateways including Cryptocurrency (USDT TRC20, Bitcoin, Ethereum, LTC), Credit/Debit Cards via Stripe, PayPal, Perfect Money, Payeer, and Direct Bank Transfer.
Crypto deposits are credited automatically after standard blockchain network confirmations (usually 1-5 minutes). Card and e-wallet payments are credited instantly.
The minimum deposit varies by payment gateway, typically starting at just $5 to $10. Account balances never expire.
Account & Privacy
No. We only require a valid email address and password to set up an account. No passport, ID card, or KYC verification is needed.
No. Numbers allocated to your account are private to your session during the active verification period. Only you have access to your SMS dashboard and incoming codes.
No matching questions found
Have a specific question not listed here? Contact our 24/7 support team.
Contact SupportStill Have Questions?
Our support team is available around the clock to assist you with order inquiries, API questions, or payment verification.